Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SITXHRM005 Mapping and Delivery Guide
Manage volunteers
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | SITXHRM005 - Manage volunteers |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit covers the performance outcomes, skills and knowledge required to manage a volunteer workforce, maximising the retention of its members. It requires the ability to determine and evaluate volunteer staffing requirements, and recruit, select and train volunteers.The unit applies to individuals working in any industry who need to manage volunteer involvement in business or community activities. It applies to senior personnel who operate independently or with limited guidance from others, including dedicated specialist staff or operational supervisors and managers.It is particularly relevant in the community, cultural, sporting, events and tourism sectors where volunteers feature prominently as part of the workforce, both as part of one-off events and ongoing activities.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. Skills must be demonstrated in an operational business or activity for which volunteers are recruited, selected and managed. This can be: an industry workplace a simulated industry environment or activity. Assessment must ensure access to: organisation specifications: operational information about the organisation or activity subject to volunteer use current recruitment documentation volunteer position descriptions volunteers with whom the individual can interact; these can be: volunteers in an industry environment who are assisted by the individual during the assessment process; or individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation. Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors. |
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Prerequisites/co-requisites | |||
Competency Field | Human Resource Management |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Research, determine and define needs for volunteer involvement. |
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Element: Undertake volunteer recruitment. |
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Element: Maximise volunteer retention. |
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